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Returns & Exchange

Your happiness is our priority. Not satisfied? We'll make it right.

✅ 30-Day Satisfaction Guarantee No questions asked. No fine print. Just happy customers.

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Free Exchange

Don't love a scent? Get a new one free

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Full Refund

Damaged or wrong item? Money back

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24hr Processing

Quick resolution, no delays

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Our Promise

At Layered Luxury, we believe you should love every scent you wear. That's why we've made our return policy as simple and stress-free as possible.

We're not here to make a quick sale — we're here to help you find scents that make you feel amazing. If something isn't right, we'll fix it.

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What's Covered

Not vibing with one of the fragrances? No problem! We'll send you a different scent for free — no return shipping needed.

Just email us within 7 days of delivery and tell us which scent you'd like to try instead.

Received a damaged or broken bottle? We're so sorry! Send us a photo, and we'll process a full refund or send a replacement immediately.

If you received something different from what you ordered, we'll make it right with a full refund or correct replacement — your choice.

Package arrived with fewer items than ordered? Let us know, and we'll send the missing items or refund you immediately.

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How to Request

3 Simple Steps

Email Us

Send an email to support@layeredluxbeauty.com with your order number and reason for return/exchange.

We Review

Our team will review your request and respond within 24 hours with next steps.

Get Resolution

Receive your replacement or refund. For refunds, money is back in your account within 5-7 business days.

💡 Pro tip: For damaged items, please include a photo in your email — it helps us process your request faster!

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Refund Timeline

When Will I Get My Money?

📱 UPI (GPay, PhonePe, Paytm) Instant - 24 hrs

💳 Credit / Debit Card 5-7 business days

🏦 Net Banking 5-7 business days

👛 Wallets (Paytm, etc.) Instant - 24 hrs

💵 COD Orders Bank transfer in 5-7 days

*Processing begins within 24 hours of approval. Bank timelines may vary.

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A Few Conditions

⚠️ Please Note

Return/exchange requests must be made within 7 days of delivery
Products must not be more than 50% used for exchange eligibility
For refunds on opened products (non-damaged), a 20% restocking fee may apply
Original packaging is not required for exchanges
Sale items and bundle deals are eligible for exchange only, not refund

🤝 Real talk: These conditions exist to keep things fair. But if you have a genuine concern, just reach out — we always try to find a solution that works for you.

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Not Covered

To keep things fair for everyone, we can't accept returns for:

Change of mind after 7 days of delivery
Products that have been heavily used (more than 50%)
Damage caused by mishandling after delivery
Claims without order number or proof of purchase

However, if you're genuinely unhappy, please reach out anyway. We'll do our best to help! 💕

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Need Help?

Our support team is ready to assist you

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support@layeredluxbeauty.com

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Response Time

Within 24 hours

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Include in Email

Order # + Issue + Photo (if damaged)

Common Questions

Do I need to return the product for a replacement?

No! For scent exchanges, just keep the original — we'll send you a new one. For damaged products, we may ask for a photo but won't require you to ship it back.

Can I exchange multiple scents from my pack?

You can exchange up to 2 scents per order for free. If you're unhappy with more, please reach out and we'll work something out!

I received my order more than 7 days ago. Can I still return?

Our standard policy is 7 days, but we understand life gets busy. Reach out anyway — we'll try to accommodate reasonable requests on a case-by-case basis.

What if my package says delivered but I didn't receive it?

Please check with neighbours and your local courier office first. If still missing, email us with your order details and we'll investigate with the courier. We'll either resend or refund if the package is truly lost.

Can I get a refund instead of replacement?

For "didn't like the scent" cases, we offer exchanges rather than refunds (since it's a personal preference). For damaged/wrong items, you can choose either refund or replacement.